Refund Policy

In order to return an item, you must obtain a Return Number. Email us at to obtain a return number.

We require the following information to process your return:

(Note: Your return will not be processed if you do not provide ALL required information)

The Return number
Your full name and address
Phone number
Email address
Packing Slip
The original order confirmation number
The reason for returning the merchandise

Return address:

Kingsley Plastics Ltd
Western Barn

Hatherleigh Rd

EX19 8AP

Any package that has not been received by KINGSLEY PLASTICS LIMITED and tracking information cannot be provided, will be the sole responsibility of the shipper.


Once an order has been shipped and there is a delivery confirmation, KINGSLEY PLASTICS LIMITED is not responsible for any theft of product or delivery to the wrong address. You must notify us within 15 days if order is not received.


Subsequently, from time to time, if we are not able to fulfill your order, you will be notified via email for any item that is temporarily out of stock or simply cannot be fulfilled. An immediate credit will be issued to your credit card or any other method of payment that you choose.


Should you receive goods that are damaged in any way you must advise the delivery courier/perosns of the damage upon delivery. Failure to sign the POD as damaged will result in no claims being accepted for faulty or damaged goods, and no replacements can be offered. In the event of damaged goods being delivered, please ensure that the delivery note/P.O.D is clearly signed as ‘delivered damaged or faulty’ with the delivery person/team/adviser notified at the time of delivery. For reference photos should also be taken with notification being sent to Kingsley Plastics Ltd within 24 hours.Should no damage be recorded at the time the delivery Kingsley Plastics Ltd nor any of its partners accepts no liability for any future costs or damages.


All orders are shipped, on average, within 48-72 hours from the time your order is placed. On average you should expect to receive your order within 8-12 business days from the time that you place your order.

Registered Office:

Company No. 01336489

Telephone: +44 01837 83154